View All Jobs

Autism Response Team Associate

Autism Speaks is dedicated to promoting solutions, across the spectrum and throughout the lifespan, for the needs of individuals with autism and their families through advocacy and support; increasing understanding and acceptance of autism spectrum disorder; and advancing research into causes and better interventions for autism spectrum disorder and related conditions. Come join us as an Autism Response Team Associate in NYC or other office based locations!

 

PURPOSE: The purpose of this position is to provide Autism Response Team (ART) information and referral services to Autism Speaks’ constituents in a designated geographic region, and to support the Family Services Department in delivering the mission of Autism Speaks. This position works closely with the Autism Response Team Manager and Autism Response Team Associates to ensure that Autism Speaks’ information, tools and resources are promoted efficiently and widely throughout the autism community.

 

PRIMARY RESPONSIBILITIES:

  • Respond to ART phone calls and e-mail inquiries from individuals with autism, family members, and caregivers, in designated states and/or geographic regions.
  • Complete timely requests for 100 Day Kits and other Autism Speaks’ resources.
  • Provide each contact with a connection to the full array of Autism Speaks resources, tools, and information, ensuring a comprehensive and supportive response.
  • Complete 100% of ART phone calls and emails from approved phone/email systems located in assigned Autism Speaks office.
  • Track individual contacts and work efforts using online Contact Log in live time.
  • Provide weekly reports and feedback to the Autism Response Team Manager on trending ART topics to support the development of additional resources for the autism community.
  • Maintain up to date knowledge of Autism Speaks resources, local autism services providers, and state/federal systems of care and record feedback to ensure high quality ART referrals. 
  • Continually update and maintain Important Resource (IR) folders and work with Autism Response Team Coordinators to keep email template responses updated.
  • Escalate any and all emergency situations or contacts in crisis to the Autism Response Team Manager.
  • Serve as liaison to Programs & Services team, Regional Field Staff and other department staff related to Family Services topics, tools, and resources.
  • Participate in a limited number of community outreach activities to promote Autism Speaks’ resources the autism community and increase personal knowledge of regional autism service providers.

 

(The responsibilities listed above are representative and not all inclusive.  Other duties may be assigned by supervisor/s.  As outlined in your performance goal setting forms, you will be responsible for achieving the goals provided by and agreed upon with your manager.)

 

REQUIREMENTS:

Education: Minimum Bachelor's Degree

Experience: Minimum 2+ years’ information and referral, service coordination, counseling, or customer service related background; knowledge of autism and systems of services required.

 

Required Skills and Knowledge:

  • Excellent oral and written communication skills; good interpersonal skills
  • Ability to research information; work independently, but also as a team member; ability to respond in a timely way to staff changing priorities
  • Solid administrative skills and a high level of proficiency in MS Office, Excel, PowerPoint, database entry, social media management
  • Flexible to changing priorities
  • Strong organizational skills
  • Must demonstrate high degree of initiative and a commitment to service in support of the organization’s mission and staff.

 

CORE COMPETENCIES:

·       Building Collaborative Relationships

·       Professional Behavior

·       Results Driven

·       Customer Orientation

·       Flexibility

 

You are responsible for protecting the confidentiality, integrity and availability of all Autism Speaks data and information to which you have access.

 

Autism Speaks offers a competitive compensation package and the opportunity to enhance lives today and accelerate a spectrum of solutions for tomorrow for individuals with autism and their families.

 

For consideration, please forward your resume and cover letter.

 

Only those applicants who meet the hiring criteria will be considered and contacted by Human Resources. Autism Speaks is an Equal Opportunity Employer. Qualified individuals with disabilities are encouraged to apply for job openings. Reasonable accommodations will be provided.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.